Frequently Asked Questions
Everything you need to know about your adventure gear and orders.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental U.S. Expedited shipping options are available at checkout if you need your gear sooner.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return authorization.
Are your hammocks covered by a warranty?
Yes, we provide a two-year warranty against manufacturing defects. This does not cover normal wear and tear, UV damage, or improper care.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital options like PayPal and Apple Pay.
How do I clean and maintain my gear?
We recommend hand washing your gear in cold water with a mild detergent. Always air dry your equipment completely before storing it in a cool, dry place.
Can I change or cancel my order after it has been placed?
Our warehouse processes orders quickly, but we will do our best to accommodate changes if you contact us within one hour of placement.